Two Historic Hilton Hotels Reopen in Chicago: Hilton Chicago and Palmer House, a Hilton Hotel

by Storied Hotels Editors
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June 17, 2021 Americas

After being closed for more than a year, two of the largest and most historic Hilton properties reopened in downtown Chicago this week. The 1,544-room Hilton Chicago and 1,641-room Palmer House, a Hilton Hotel are welcoming back guests with a number of celebratory experiences—and just in time for Palmer House’s 150th anniversary.

Palmer House first opened on September 26, 1871. The hotel began as an extravagant wedding gift from Potter Palmer to his bride, Bertha, and was immediately regarded as one of the most luxurious hotels in Chicago. Just 13 days after its grand opening, Palmer House was destroyed by the Great Chicago Fire and was later rebuilt by founder Potter Palmer.

Palmer borrowed $1.7 million to rebuild the hotel and surrounding Chicago area, developing Lake Shore Drive and reimagining State Street, and welcomed its first guests again on November 8, 1873. Proving its staying power through the years, the Palmer House remains a steadfast beacon of light for the city of Chicago following a challenging year.

Known for many firsts and claims to fame, Palmer House is the birthplace of the original chocolate fudge brownie; the first fireproof hotel; the first to employ the vertical steam lift, which would later become the elevator; and the first hotel to use the lightbulb and telephone. The legendary Empire Room that first opened as a dinner club in 1933, quickly became one of the premier nightspots in the country hosting legendary performers of the silver screen.

Today, the grand history of the hotel is celebrated in the property’s in-house history museum and archive. Guests can marvel at the striking grand lobby that dates back to the time when Bertha Palmer befriended Claude Monet in France, and began decorating the hotel with paintings and other artistic treasures inspired by her French heritage. The stunning lobby features include: Tiffany & Co. 24-karat gold “Winged Angels” that weigh 1.25 tons each; an intricately painted ceiling that features 21 Grecian murals by French artist Luis Pierre Rigal; Tiffany & Co. brass door handles; and 24-karat gold hinges and hardware throughout the hotel. Bertha’s signature French Havilland bone china, valued at $1.8 million, is also on display. 

Just a short drive down South Wabash Avenue sits Hilton Chicago, which has been one of the city’s most cherished establishments for over 90 years. Its rich history boasts everything from hosting a banquet for Queen Elizabeth II to holding press conferences for former President Barack Obama. The hotel is conveniently located along the city’s cultural mile on South Michigan Avenue, overlooking the beautifully landscaped grounds of Grant Park and Lake Michigan. Hilton Chicago’s historic building includes the famous two-story Conrad Hilton Suite, one of 13 residentially inspired suites, and the largest hotel suite in the Midwest.

Throughout their history, the hotels have been intertwined. In 1945, Conrad Hilton went to Chicago to purchase the Stevens Hotel, the largest hotel in the world with three thousand rooms and three thousand baths. Hilton acquired the Stevens after a prolonged negotiation, and in the same day, Hilton bought the Palmer House. To manage both properties, Hilton hired a recently discharged U.S. Army Air Force Colonel, Joseph Binns. Hilton later reported in his autobiography, “I had gone to Chicago hoping to buy one gold mine and came home with two.”

Reopening hotels of this size is no small feat. For months, team members have been preparing for arrivals. At Hilton Chicago, nearly 2,500 mattresses were flipped, 65,000 linens were laundered and 37,000 batteries were changed. The team at Palmer House vacuumed more than four miles of carpet and replaced 10,000 light bulbs. But the most exciting task of all at Palmer House is filling 14,600 gallons of water into the hotel’s brand-new swimming pool, which uncovers the once-hidden vaulted glass-domed ceiling.

To celebrate the reopening, Hilton Chicago partnered with Chicago-based video messaging company Cameo to provide guests with customized celebrity welcome videos. Through the Pillow Talk with a Celebrity package, guests can participate in personalized real-time video chats from select celebrities starting at $20,000 per evening. The package includes a 10-minute live zoom call with a celebrity of their choice in the comfort of a newly redesigned Imperial Suite featuring sweeping views of Grant Park and Lake Michigan. These lavish accommodations once played host to the likes of Queen Elizabeth II. Throughout the reopening month of June, a number of complimentary celebrity “surprise and delights” will be rewarded to guests at random, but all registered guests will have access to unlock the exclusive Cameo x Hilton Chicago white-glove service and experience these celebrity interactions during their visit anytime throughout the year.

For those seeking extravagance and a bit of an extended stay, Palmer House is offering The Bertha Palmer Experience, which includes a stay in the Penthouse Suite, Black Car Service, $150.00 daily dining and cocktail credit, dedicated butler and an array of experiences throughout the city and hotel. These experiences include an exclusive after-hours guided tour at the Art Institute of Chicago to view the French Impressionist Wing, largely assembled by Bertha Palmer’s collection; a private viewing of the hotel’s vault; private museum and archive experience; opportunity to bake the original brownie recipe in the kitchen where it was developed; private Empire Evening dinner; Magic Parlour performance; Spa at Palmer House weekly treatments and more. To top off the lavish stay, the registered guest will be named General Manager for a day and receive a key from the hotel’s opening. The Bertha Palmer Experience Begins at $150,000 per month.

About Hilton Hotels & Resorts

Hilton Hotels & Resorts has set the benchmark for hospitality around the world, providing new product innovations and services to meet guests’ evolving needs. With more than 575 hotels across six continents, Hilton Hotels & Resorts properties are located in the world’s most sought-after destinations for guests who know that where they stay matters. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits. Begin your journey at, and learn more about the brand by visiting and following Hilton Hotels & Resorts on Facebook, Twitter and Instagram.

About Hilton

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,500 properties and more than one million rooms, in 119 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2020 World’s Best Workplaces list, and was named the 2020 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the more than 115 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors mobile app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.

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